Con-Tech has appointed an individual who is accountable for ensuring that personal information received is used appropriately.
We will identify the purpose(s) for collecting personal information at or before the time the information is collected.
We understand that the knowledge and consent of the customer is required for the insurer to collect, use, or disclose personal information. We will take reasonable steps to protect any information that an insurer passes to us.
We will limit the collection of personal information to what is necessary in order for us to complete a work assignment. In cases where the information we collect is supplemental to information provided by an insurer, we will communicate this information back to the insurer only so far as to provide an explanation as to the work necessary to successfully remediate a claim.
Limiting Use, Disclosure & Retention
The personal information that we collect shall not be used or disclosed for purposes other than for which it was collected, except with the consent of the insured or as required by law. Any personal information collected shall be retained only for as long as necessary for the fulfillment of those purposes.
Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
Personal information shall be protected by security safeguards that are deemed appropriate in regards to the sensitive nature of the information.
Con-Tech will make specific information readily available to customers about its policies and practices relating to the management of personal information.
Upon request, a customer shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information, subject to providing proper identification. A customer shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
A customer shall be able to challenge compliance with the above principles with the person who is accountable within Con-Tech.
We collect, use, and disclose your personal information in order to provide you with the claims remediation services that you have requested or are contractually entitled to. In most cases, personal information is provided to us through a third party, usually an insurance carrier. In order to provide you with claims remediation services, we use your personal information for the purposes of contacting you, communicating with you while the remediation is in process, communicating with the insurance carrier, collecting any fees that may be payable by you or the insurance carrier, and for providing you with the appropriate warranty, should a warranty be applicable. In some cases, it may be that the personal information we collect is supplemental to the information provided to us by any third party that has contracted with us (e.g. we may require personal information in addition to that which your insurance company has collected from you). In such cases, it may be necessary to disclose any or all of this supplemental information to a third party in order to accurately communicate the scope of services that you require from us, for the necessary work to be completed, and for us to be fully compensated for services rendered. Initially, the information is necessary in order to complete the work required, but may be retained for the purposes of providing an ongoing workmanship warranty. By providing your broker, agent, or insurance company with personal information, we consider that you have done so with the knowledge that it may be necessary from time to time for these parties to disclose any or all of this personal information to Con-Tech. You may withdraw your consent for Con-Tech to communicate with your insurance carrier at any time, but in doing so, this may inhibit our ability to continue or complete any services that we have undertaken to provide to you. In such cases, the withdrawal of consent to communicate shall in no way limit our ability to be paid, not only for services provided to date, but also for any other reasonable service that we have in turn committed to on your behalf.
Con-Tech undertakes to keep your personal information in strict confidence. We have taken reasonable measures to do so, such as maintaining physical, electronic, and procedural safeguards to protect your personal information from unauthorized access and distribution. These measures are reviewed from time to time and may be modified at our discretion in order to maintain this undertaking. Access to your personal information is restricted to certain employees that are required to know the information in order to provide you with the services you have requested. Information is retained only as long as is necessary, or to meet any legal, regulatory, tax, or bylaw requirements. There are circumstances specific to the restoration contracting industry where we will disclose personal information in order to provide the services that you have requested. For example, information may be disclosed to a sub-contractor whom we have contracted to supply some or all of the services to be provided to you. We may disclose some or all of your information to a third party who has undertaken to audit the services that we provide or to audit our general business practices. Only the information that is necessary to complete such work will be disclosed.